Infrastructure as Service Support
Infrastructure work is mostly invisible until it is not. The value shows up as releases that do not require a maintenance window, an incident that is diagnosed in twenty minutes rather than four hours, and a bill that stays proportional to traffic. Zelpex takes on infrastructure for teams who have outgrown running it informally but do not need a full-time platform hire yet.
We handle provisioning, deployment pipelines, monitoring, backup and restore, and the operational routine around them. We also take over estates configured by someone who has since left — which usually starts with documenting what actually exists, because the diagram and the reality have generally diverged.
- Provisioning and environment setup defined in code, not in a console
- Deployment pipelines with staged rollout and one-step rollback
- Monitoring, alerting and on-call runbooks written for whoever answers
- Backup, restore and failover that have actually been rehearsed
Document what exists
We inventory the running estate — services, dependencies, credentials, expiry dates — because inherited infrastructure almost always contains something nobody knew was load-bearing.
Remove the manual steps
Anything currently done by hand at deploy time gets scripted. Manual steps are where outages come from, particularly when performed by someone covering for a colleague.
Rehearse the recovery
Backups are restored into a scratch environment and timed. An untested backup is a belief, not a capability, and the difference becomes apparent at the worst possible moment.
Hand over the routine
Runbooks, dashboards and alert definitions are written for your team, so day-to-day operation does not depend on us being reachable.
What teams ask us about infrastructure support
That is a common starting point. We work from what is running rather than from what was intended, map dependencies and credentials, and produce documentation as the first deliverable. It is unglamorous and it is usually the highest-value week of the engagement.
Probably not. It is excellent for genuinely complex multi-service estates and considerable overhead for everything else. Managed container services or a well-configured platform host cover most teams' needs with far less operational weight. We would rather you spend that budget elsewhere.
Patching and dependency updates, monitoring and alert tuning, incident response within an agreed window, capacity review before known peaks, and the small changes that otherwise queue behind feature work. We define the scope in writing so it does not quietly become unlimited on either side.
What good infrastructure looks like
Boring. Deploys are unremarkable, alerts are rare and meaningful, and restoring from backup is something you have already practised.
We size this to the team we are working with. A ten-person company does not need the platform architecture of a hundred-person one, and giving it to them creates a system nobody can maintain. The right answer is usually the simplest thing that meets your uptime and compliance requirements.
Thinking about a project like this?
Tell us what you are building and what is getting in the way. You will get an honest read on scope, approach, and whether we are the right team for it — including when the answer is that you do not need us.
Services that pair well with infrastructure support
Adobe Commerce Integration
Enterprise-grade e-commerce solutions with Adobe Commerce (Magento). Full integration, customization, and ongoing support for scalable online stores.
BigCommerce Development
Build and scale your online store with BigCommerce. Custom themes, integrations, and performance optimization for growing businesses.
Shopify Commerce Development
Custom Shopify stores, theme development, and app integrations. From startups to enterprise with Shopify Plus solutions.